Each product on this website is in stock and ready for immediate despatch unless otherwise stated.
All items weighing less than 2kg are despatched by 1st Class Royal Mail Recorded delivery or similar.
All packages over 2kg are despatched via UPS or other freight carrier.
Please note that these are not guaranteed next day services.
Guaranteed next business day delivery is available for orders placed before 12 noon.
Orders placed after 12 noon and at weekends will be processed the next working day.
Delivery will be made to the address specified by you on the order form.
If you place an order before 12 noon for next working day delivery, we will process and despatch your order that day.
However, once the goods are with the carrier we rely on them to deliver your order on time.
If a carrier fails to deliver the goods on time, we will refund the additional charge paid for the next day service.
However, we will not enter into any further claims for compensation for late delivery.
If you are unhappy with any items you may return them within 28 days of purchase. (distance selling regulations give you 7 days but we have extended this to 28 days).
All returned items are at your own cost, unless the item is faulty.
If goods are purchased by debit or credit card, refunds can only be credited to the same card.
When returning products we recommend that you use a carrier that offers shipment tracking.
We will refund the purchase price excluding delivery in full, except for Plastic Framepackers.
All returned Plastic FramePackers are subject to a 25% restocking charge.