Terms

Official purchase orders are accepted from local authorities or government departments only. Please note the minimum order value is £100 excluding delivery and vat for all purchase orders.

All Private and Public companies, and personal orders please complete the online order form and payment details.

You may pay with credit/debit card details using the internationally recognised and supported Worldpay secure payment system.

Bank transfer - Payment can also be made by bank transfer, please quote the invoice number with your payment. Minimum order amount for payment by bank transfer is £100.

Payment can also be made by Paypal.

Tax Charges

All goods on this site are subject to VAT at the current prevailing rate which will be applied at the checkout.

Privacy Policy

StraightLines.com do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Delivery

Every product on this website is in stock and ready for immediate despatch unless otherwise stated.

All items weighing less than 2kg are despatched by 1st Class Royal Mail Recorded delivery or similar.

All packages over 2kg are despatched via UPS or other freight carrier.

Please note that these are not guaranteed next day services.

Guaranteed next business day delivery is available for orders placed before 1pm.

Orders placed after 1pm and at weekends will be processed the next working day.

Delivery will be made to the address specified by you on the order form.

Please note;

If you place an order before 1pm for next working day delivery, we will process and despatch your order that day.

However, once the goods are with the carrier we rely on them to deliver your order on time.

If a carrier fails to deliver the goods on time, we will refund the additional charge paid for the next day service.

However, we will not enter into any further claims for compensation for late delivery.

Returning goods

If you are unhappy with any items you may return them within 28 days of purchase. (distance selling regulations give you 7 days but we have extended this to 28 days).

All returned items are at your own cost, unless the item is faulty.

If goods are purchased by debit or credit card, refunds can only be credited to the same card.

When returning products we recommend that you use a carrier that offers shipment tracking.

We will refund the purchase price excluding delivery in full, except for Plastic Framepackers.

All returned Plastic FramePackers are subject to a 25% restocking charge.

Contact Us

You can contact us at the address below:

Straight Lines Trading Company Ltd
33 Delamere Gardens
Mill Hill
LONDON NW7 3EA

Tel No : 020 8906 8248
Fax :020 8931 2061

Email : sales@straightlines.com

Registered office as above

VAT No. 924 7534 12

Company No. 6458551